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So are you still doing record retrieval in your own law firm?
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I know in my law firm it became very frustrating.
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And that’s because the amount of time and effort that I watched our case managers doing in order to get one record in the door.
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So first of all, they would call the provider and the provider would say, Oh no, we don’t do our own records.
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You have to call XY and Z.
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And then they would call XY and Z and they say, Oh no, well, we stopped doing records for them.
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It’s now switched to so and so or we don’t do their bills, only their records.
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So you have to call so and so for the bills and then we would set the request and then we’d follow up a few days later to make sure they received the recourse.
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They’re like, Oh no, we never got it.
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And so then we have to send the request again.
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And so there was so much repetition around and around and around of calling providers and getting things in.
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And then they send us records and the records are incomplete.
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It’s missing pages.
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It really became frustrating.
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And what I saw suffer was our contact with our clients and building the value in their medical cases by having the case managers talk to them about their treatment and their needs.
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And so I thought, this is ridiculous.
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And we tried using another record retrieval company.
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So we didn’t do it internally, and that was a disaster.
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So I formed my own record retrieval company, records on time.
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And so now we have our team in the law firm focus on clients, building liability, taking care of them, medical management, and really getting the most value out of the cases.
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And we use records on time for my own law firm to really build value in cases, save money, create efficiency.
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And so if you’re using your own team, I’m sure they’re frustrated because I know I was.